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Sunday, 7 February 2010

Involve (or Engage) Your People

It is important, I reckon, to make sure that your business is not a “top down” organisation, with all the decisions being made by the senior team, or worse, by the top man/woman. Kenneth and Will Hopper, in their wonderful book, The Puritan Gift, extol those companies which involve their people to the extent that they develop “bottom up” management.

Think on these things:

People cannot implement what they do not know - when strategy is implicit and not explicit

They do not implement properly that which they cannot understand - when strategy is developed in isolation

We do not implement that to which we are not committed - when strategy is imposed from outside those accountable

We give up on a strategy whose implications have not been anticipated - when the critical issues have not been identified in advance

Operational people are generally not good strategic thinkers - when they are excluded from the strategic development process!

People find it very difficult to hit a target they cannot see, or embrace aspirations which they don’t share or are not shared with them

All of this means that people must feel and, indeed, be involved (the current fashionable word is “engaged”) and it can take a leap of faith to implement it.

It all comes down to that emotive word “TRUST”. Unless we trust our people and allow them to make decisions (and mistakes, by the way), they will never feel involved and will always just be doers and not thinkers.

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1 comment:

結婚生子 said...