Fashionable business society goesthrough many phases. Talking to my friend David yesterday we decided that the lastest fashion in management-speak is Operations which is just another way of saying "How do we run the business and who does what?"
We have gone through many phases of fashion - marketing came and went, HR held its own for a while and Organisational Theory - now that is a big one.
They are all still there, of course, because they each form a part of the whole but in the end, they really must be brought together into a consistent whole so that the whole is greater than the sum of the individual parts. That takes leadership and it's about time that the need for genuine leaders in business is given maximum consideration.
So how do we find them and what characteristics must they show? I believe that it all starts with values. Any leader must know precisely his/her values and more importantly, articulate them on a regular basis. He/she must have vision, must have a dream and know where they are going. People need to know two things, How and I doing and Where Are WE Going? A leader must be able to tell everyone the answers. Above all he must be a listener rather than a speaker. Remember, LISTEN is an anagram of SILENT and keeping quiet can be the hardest thing in the world. However, if you do listen then you are more than likely to hear something to your advantage and in the final analysis, to the advantage of everyone.
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